Privacy Policy

PRIVACY POLICY Black Mark Solutions LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at https://blackmarksolutions.net (the "Website"), including all associated pages, functionality, and services offered through the Website. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Website. By accessing and using this Website, you acknowledge that you have read and understand this Privacy Policy. This Privacy Policy is effective as of August 28, 2026 and applies to all visitors and users of the Website. 1. INFORMATION WE COLLECT We collect information in the following ways: 1.1 Contact Form Information If you submit a contact form on our Website, we collect the following information that you voluntarily provide: - Your name - Your email address - Your message or inquiry Submission of a contact form is entirely voluntary. We will use the information you provide to respond to your inquiry and communicate with you about our business advisory services. 1.2 Server Logs and Technical Information When you visit the Website, our web server automatically records certain technical information: - Your Internet Protocol (IP) address - Your web browser type and version - Your operating system - Your internet service provider - The date and time of your visit - Pages you accessed on the Website - The duration of your visit - Referring website URL - Geographic location (derived from IP address at city level only) We collect this information through standard server logs to monitor Website performance, security, and user traffic patterns. 1.3 Cookie and localStorage Preferences Our Website uses limited client-side storage technologies exclusively for your convenience and site functionality: - Language Preference: We store your selected language (English or Spanish) in localStorage so your language choice persists across visits. - Cookie Consent Choice: We store your cookie consent decision (accept or decline) using a browser cookie so we do not repeatedly display the consent banner. These are the only items stored in cookies or localStorage on our Website. We do not use advertising trackers, re-targeting pixels, or third-party analytics cookies. 2. HOW WE USE INFORMATION We use the information we collect for the following purposes: 2.1 Contact Form Information - To respond to your inquiry or request for information - To contact you regarding our business advisory services, including management consulting, negotiation and procurement advisory, and strategic investment analysis - To clarify your request if necessary - To send you follow-up communications you have requested 2.2 Server Logs and Technical Information - To administer and maintain the Website - To diagnose technical problems and troubleshoot errors - To monitor and analyze Website usage and traffic patterns - To improve Website performance, security, and user experience - To detect and prevent fraudulent activity or unauthorized access - To comply with legal obligations and law enforcement requests - To establish, exercise, or defend legal claims 2.3 Aggregated and De-Identified Information We may create aggregated or de-identified information from the data we collect that cannot reasonably be used to identify you. We may use such aggregated or de-identified information for any purpose, including for analytical, marketing, and research purposes. 3. LEGAL BASES FOR PROCESSING Under applicable privacy laws, including the European Union General Data Protection Regulation (GDPR), we process personal information on the following legal bases: 3.1 Consent (GDPR Article 6(1)(a)) When you submit a contact form, you affirmatively consent to our collection and use of your contact information to respond to your inquiry and communicate about our services. 3.2 Legitimate Interests (GDPR Article 6(1)(f)) We process server logs and technical information based on our legitimate interests in: - Operating and improving the Website - Ensuring Website security and preventing misuse - Complying with applicable laws - Establishing, exercising, or defending legal claims We have balanced these interests against your rights and find that our legitimate interests are not overridden by your privacy interests. 3.3 Legal Obligation (GDPR Article 6(1)(c)) In certain circumstances, we may process personal information to comply with legal obligations imposed by applicable law, court orders, subpoenas, or requests from government authorities. 4. COOKIES AND localStorage 4.1 Limited Use of Storage Technologies Our Website uses minimal client-side storage technologies for essential functionality only: Language Preference Cookie: We store your selected language preference in localStorage to preserve your language choice (English or Spanish) between sessions. This enhances your user experience by eliminating the need to select your language preference on each visit. Cookie Consent Banner: We store your cookie consent decision in a browser cookie so that we do not repeatedly display our consent banner if you have already made a choice. 4.2 No Third-Party Tracking We do not use: - Advertising or re-targeting trackers - Third-party analytics cookies (such as Google Analytics) - Social media tracking pixels - Affiliate tracking cookies - Any technology designed to track you across websites - Heat mapping or session recording tools 4.3 Browser Cookie Controls Most web browsers allow you to control cookies through browser settings. You can typically: - View what cookies are stored on your device - Delete cookies - Block cookies from specific websites - Block all cookies - Block third-party cookies only Instructions for managing cookies vary by browser. Consult your browser's help documentation or settings menu for specific instructions. If you disable cookies, some Website functionality (such as language preference retention) may not function properly. 5. THIRD-PARTY SERVICES 5.1 Email Delivery When you submit a contact form, your message and email address are transmitted through our email infrastructure. We operate our own mail server to deliver your message to us. Your email is not forwarded to or processed by third-party email service providers. 5.2 No Third-Party Analytics or Advertising Networks We do not use third-party analytics services (such as Google Analytics, Mixpanel, or Amplitude) or advertising networks (such as Facebook Pixel, Google Ads, or other ad networks). We do not share your information with these services. 5.3 No External Service Integrations The Website does not integrate with third-party services for user accounts, payments, commerce, or data processing. We do not use chatbots, live chat services, or external helpdesk platforms that would receive your personal information. 5.4 Third-Party Disclosures We do not sell, rent, lease, or share your personal information with third parties for marketing purposes. We may disclose your information: - To comply with valid legal process, such as a subpoena, court order, or search warrant - To respond to requests from government or law enforcement authorities - To protect the security and integrity of the Website - To establish, exercise, or defend legal claims - To prevent fraud or illegal activity - As required or permitted by applicable law 6. DATA RETENTION 6.1 Contact Form Information Contact form submissions, including your name, email address, and message, are retained for up to twenty-four (24) months from the date of submission. After twenty-four months, this information is securely deleted from our systems. If you request deletion of your contact form data at any time, we will delete it upon verification of your request, subject to legal obligations to retain the data. 6.2 Server Logs Server logs containing IP addresses, technical information, and access records are retained according to standard web server practices, typically between seven (7) and thirty (30) days. After this period, server logs are automatically overwritten or deleted. 6.3 Cookies and localStorage Language preference and cookie consent data stored in localStorage and cookies persist on your device until you manually clear your browser cookies and localStorage or until the cookies expire. You can delete these at any time through your browser settings. 6.4 Legal Obligations We may retain personal information longer than specified above if required by applicable law, including regulations, government requests, litigation holds, or to establish, exercise, or defend legal claims. 7. INTERNATIONAL TRANSFERS 7.1 Location of Data Black Mark Solutions LLC is organized in the United States. Our Website servers and data infrastructure are located in the United States. Information we collect is stored, processed, and maintained on servers located in the United States. 7.2 Transfer of Personal Information When you provide personal information through our Website, you acknowledge and consent to the transfer of that information to the United States for processing and storage. The data protection laws of the United States may not provide the same level of protection as the data protection laws of your country of residence. 7.3 GDPR Adequacy and Standard Contractual Clauses If you are located in the European Union or another jurisdiction with data protection laws equivalent to or stricter than the GDPR, your transfer of personal information to the United States is subject to appropriate safeguards. While the United States has not been granted an adequacy decision by the European Commission, we rely on appropriate legal mechanisms, including Standard Contractual Clauses, where applicable and required by law. 7.4 Your Choice By using the Website, you affirmatively consent to the transfer of your personal information to the United States. If you do not consent to this transfer, please do not use the Website or submit personal information through the contact form. 8. YOUR PRIVACY RIGHTS 8.1 GDPR Rights (European Union) If you are located in the European Union or United Kingdom and your personal information is processed under the GDPR, you have the following rights: Right of Access: You may request a copy of the personal information we hold about you and information about how we process it. Right to Rectification: You may request that we correct inaccurate or incomplete personal information. Right to Erasure: You may request deletion of your personal information, subject to legal obligations to retain it. This is often called the "right to be forgotten." Right to Restrict Processing: You may request that we limit our processing of your personal information to storage only, suspending other processing activities. Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, machine-readable format and transmit it to another data controller. Right to Object: You may object to our processing of your personal information on the basis of legitimate interests or other legal grounds. Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority regarding our processing of your personal information. To exercise any of these rights, contact us using the information in Section 10 of this Privacy Policy. 8.2 California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) Rights If you are a California resident, you have the following rights under the CCPA and CPRA: Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it. Right to Delete: You may request deletion of personal information we have collected from you, subject to certain exceptions, including information we need to provide services or comply with legal obligations. Right to Correct: You may request that we correct inaccurate personal information. Right to Opt-Out of Sale or Sharing: You may direct us not to sell or share your personal information. We do not currently sell or share personal information. This right is provided for transparency. Right to Limit Use and Disclosure: You may request that we limit our use and disclosure of your personal information to the purposes necessary to provide services you requested or as otherwise permitted by law. Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. To exercise any of these rights, contact us using the information in Section 10 of this Privacy Policy. 8.3 Other U.S. State Privacy Rights Other U.S. states have enacted or are enacting privacy laws with rights similar to the CCPA and CPRA, including Colorado, Connecticut, Delaware, Indiana, Iowa, Montana, New Hampshire, Oregon, Tennessee, Texas, Utah, and Virginia. If you are a resident of any of these states, you may have the right to: - Know what personal information is collected, used, and shared - Delete personal information - Correct inaccurate personal information - Obtain a copy of your personal information in a portable format - Opt-out of the sale or sharing of your personal information - Opt-out of targeted advertising or profiling We do not sell or share personal information. To exercise any applicable privacy rights, contact us using the information in Section 10 of this Privacy Policy. 8.4 How to Submit Privacy Requests To submit a request to exercise any of your privacy rights: 1. Send a written request to info@blackmarksolutions.net with the subject line "Privacy Request." 2. Include your name, email address, and a clear description of the right you are exercising. 3. Include sufficient information for us to verify your identity and locate your information. We will respond to verified requests within the timeframes required by applicable law, typically within thirty (30) to forty-five (45) days. We may request additional information to verify your identity before processing your request. 8.5 Authorized Agent You may designate an authorized agent to submit a privacy request on your behalf. Your authorized agent must provide written authorization from you and may be required to verify their authority and your identity. 9. CHILDREN 9.1 Not Directed to Children Our Website and services are not directed to, marketed to, or intended for use by individuals under the age of sixteen (16). We do not knowingly collect personal information from children under the age of sixteen (16). If we become aware that we have collected personal information from a child under sixteen (16), we will promptly delete such information from our systems. 9.2 Parental Consent If you believe your child has provided personal information to us, please contact us immediately using the information in Section 10 of this Privacy Policy so we may delete the information. 9.3 Children's Online Privacy Protection Act (COPPA) Our Website complies with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information subject to COPPA restrictions and do not use such information for any purpose. 10. IMPORTANT DISCLAIMERS 10.1 Not Financial or Investment Advice Nothing contained on the Website or provided through our services constitutes financial advice, investment advice, or a recommendation regarding any security, investment, or investment strategy. We are not a licensed broker-dealer or registered investment adviser under federal or state securities laws. We do not provide regulated financial advice. Black Mark Solutions LLC does not offer, manage, or provide investment portfolios, investment accounts, or brokerage services. Any information or analysis provided through our advisory services is not a recommendation to buy, sell, or hold any security or investment. No Guaranteed Returns: We do not guarantee or represent that you will achieve any specific financial returns, profit, or investment performance through our services or recommendations. Past performance is not indicative of future results. Investment in any business, strategy, or security carries substantial risk of loss. 10.2 Not Legal Advice Nothing contained on the Website or provided through our services constitutes legal advice or a legal opinion. We are not a law firm and are not licensed to practice law in any jurisdiction. You should not rely on information or analysis provided by Black Mark Solutions LLC as a substitute for professional legal advice from a licensed attorney. Do not make decisions based on information from our Website without consulting a qualified attorney in your jurisdiction. Black Mark Solutions LLC does not represent you and has no attorney-client relationship with any visitor to the Website or user of our services. 10.3 Not Accounting or Tax Advice Nothing contained on the Website or provided through our services constitutes accounting advice, tax advice, or financial reporting guidance. We are not a licensed accounting firm and do not provide services regulated by accounting or tax authorities. You should consult with a qualified certified public accountant (CPA) or tax professional before making decisions based on any information provided by Black Mark Solutions LLC. We do not prepare tax returns, provide tax planning, or offer other regulated accounting services. 10.4 No Guaranteed Savings We do not guarantee or represent that engagement of our advisory services will result in cost savings, operational improvements, or any other specific business outcomes. Any savings or improvements achieved are not guaranteed and depend on numerous factors beyond our control, including your implementation of recommendations, market conditions, and competitive factors. 11. CHANGES TO THIS PRIVACY POLICY 11.1 Right to Modify We reserve the right to modify this Privacy Policy at any time in our sole discretion. Changes to this Privacy Policy will be effective upon posting the revised Privacy Policy to the Website. Your continued use of the Website following publication of a revised Privacy Policy constitutes your acceptance of the revised Privacy Policy. 11.2 Notification of Material Changes If we make material changes to this Privacy Policy that significantly alter your privacy rights or our data practices, we will notify you by posting a prominent notice on the Website or sending a notice to the email address you provided in a contact form submission (if applicable). 11.3 Archival Versions We maintain archival versions of our Privacy Policy. You may request a prior version by contacting us using the information in Section 12. 12. CONTACT US If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us: By Email: info@blackmarksolutions.net Subject Line: Privacy Policy Inquiry By Mail: Black Mark Solutions LLC United States Please include your name, contact information, and a detailed description of your question or concern. We will respond to your inquiry within a reasonable timeframe, typically within ten (10) business days. End of Privacy Policy